Mahmood Khadeer is a globally recognized leader in customer support engineering and technical project management, currently the Worldwide Support Engineering Leader for Microsoft Modern Work. With over two decades of experience at Microsoft, Mahmood has driven substantial innovations and improvements in technical support, servicing a broad range of products, including Office, SharePoint, Exchange, Teams, Skype, Outlook, Microsoft Intune, and System Center Configuration Manager.

Mahmood's expertise extends across leading large-scale technical support operations with a team of over 600 full-time employees and 4000 vendors worldwide. His strategic vision focuses on enhancing customer and partner engagements, ensuring exceptional service delivery, and realizing their full potential through Microsoft's suite of products. His leadership has successfully integrated complex acquisitions such as Skype and Yammer into Microsoft's customer support frameworks.

Before his current role, Mahmood held significant positions at Google, where he headed Acquisitions and Alliances Customer Support for the Google Cloud Platform. His efforts were pivotal in managing customer support transitions and driving strategic integrations across acquired companies to maximize deal potential.

Mahmood's educational background is a testament to his technical expertise and leadership capabilities. With a master's degree in computer science and Cybersecurity and an MBA from the University of Washington, alongside a Bachelor of Technology in Mechanical Engineering from the National Institute of Technology Warangal, Mahmood is well-equipped to lead in the tech industry. His certifications include OpenAI GPTs for creating custom AI assistants and data science qualifications, further enhancing his technical leadership capabilities.

Mahmood's unwavering commitment to technical excellence, customer success, and innovative problem-solving is a testament to his dedication and reliability. His track record of driving substantial innovations and improvements in technical support and servicing a broad range of products makes him an invaluable asset to Kiowa's board, particularly in organizations aiming to leverage technology to enhance their customer service and support systems.