Privacy Policy

​Welcome to Kiowa ("we," "us," "our"). We are dedicated to protecting the privacy of all visitors, users, and subscribers ("Users," "you") who interact with our subscription-based software tool ("Service"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Service, which runs on Amazon Web Services (AWS) and utilizes Amazon Bedrock with Claude, Mistral, and Cohere large language models (LLMs), as well as the Azure OpenAI LLM service. ​

Personal Information 

We collect the following types of personal information: 

• Identifiable Information: Your name, email address, billing information, and other contact details. 

• Payment Information: Credit card numbers and billing information, securely processed through third-party payment services. 

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Usage and Device Information 

We collect data related to how you interact with our Service, including: 

• Interaction Data: Information on your usage preferences, choices, and interactions with our Service. 

• Technical Data: This includes your IP address, device ID, browser type, operating system, and cookies that may uniquely identify your device or browser. 

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Input/Output Data from LLM Services 

• User-Provided Data: Data you input while using our Service, including queries and content generated through Amazon Bedrock (Claude, Mistral, Cohere LLMs) and Azure OpenAI. 

• Model Outputs: Content generated by the LLMs in response to your inputs. 

We use the information we collect to: 

• Provide and Operate the Service: Ensure the functionality and security of our Service. 

• Personalize and Improve the Service: Understand how you use our Service and make improvements based on your preferences and feedback. 

• Communicate with You: Provide updates, respond to inquiries, and offer support or customer service. 

• Process Payments: Handle transactions securely through third-party payment processors. 

• Prevent Fraud and Ensure Compliance: Monitor for fraudulent activities and ensure compliance with legal obligations. 

Protecting Your Information 

We prioritize the security and privacy of your data. All personal and usage data is protected using industry-standard encryption and security protocols. Our Service ensures that only you have access to your data, and no unauthorized parties, including Kiowa, have access to it without your consent. 

Hosting on AWS 

Our Service is hosted on AWS, a platform known for its robust security and compliance measures. You can review AWS’s Data Privacy and Compliance Documents here. 

Use of Amazon Bedrock and Azure OpenAI 

We utilize Amazon Bedrock and Azure OpenAI for processing LLM queries and generating outputs. These services are integrated securely, ensuring that your data is handled in compliance with privacy standards. For more information on how these services handle data, please refer to: 

• Amazon Bedrock Data Privacy

• Azure OpenAI Data Privacy

Access, Edit, Delete 

You have full control over your personal data. You may request access to, correction of, or deletion of the data we hold about you at any time. We will respond promptly to your requests to ensure your data rights are respected. 

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Data Portability 

If you wish to obtain a copy of your data, you can request it at any time. We will provide your data in a structured, commonly used, and machine-readable format. 

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Complaints 

You have the right to file a complaint with the Data Protection Authority regarding our collection and use of your personal data. 

We take your privacy seriously and will only share your information in the following circumstances: 

• With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our Service, such as payment processing, data analysis, and customer support. These providers are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf. 

• Legal Compliance: We may disclose your data if required by law, such as in response to a subpoena or other legal process, or when we believe in good faith that such disclosure is necessary to protect our rights, ensure your safety, the safety of others, investigate fraud, or comply with a government request. 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our website. You are encouraged to review this Privacy Policy regularly to stay informed about how we are protecting your data. 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at customer@kiowa.ai.